Etisalat, one of the Telcos
in Nigeria has reacted to Julius Agwu’s seven day ultimatum to the company that
it should compensate him with the sum of ₦100 million or risk legal action over
“alleged unlawful and unjustified blocking and/or swapping” of his Etisalat GSM
phone number 08189555555. See the story here.
Agwu demanded the
compensation through his lawyer, Festus Keyamo, due to what he termed lost of
business opportunities and the inconvenience experienced by him during the
period.
Etisalat’s Public Relations
Manager, Chineze Amanfo, while reacting to the allegation through an email sent
to PM News, stated that contrary to the reportage of the issue on the blogs and
news sites, a SIM swap was performed on the said line after the requester
provided the company’s customer care executives with necessary SIM replacement
information, in accordance with laid down NCC regulations and process for SIM
swap.
She added that the SIM
replacement information includes security and personal requirements to the
owner, which the requester provided before the swap was effected.
“Subsequently, upon a report made at our office by Mr. Agwu that he is
the owner of the line and did not authorize anyone to swap it, our customer
care executives promptly restored the line as well as the airtime lost during
the swap process.
“Etisalat
Nigeria is currently carrying out an internal investigation into the SIM swap
incident and will refer the matter to the appropriate agencies for further
investigation as may be necessary.
“We
wish to assure the general public that Etisalat Nigeria is committed to the
protection of the rights of its subscribers and to continue to provide value
adding services to its customers.
“We
will spare no effort to unravel the circumstances surrounding the alleged
unauthorized SIM swap while encouraging our customers and the general public to
protect their personal information at all times,”
she stated.
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